Privacy Policy

Last updated: 4 September 2026

This policy explains what personal data we collect when you visit fixeverything.gr or contact us, why we use it, who we share it with, how long we keep it and what rights you have. It is governed by the General Data Protection Regulation (EU) 2016/679 ("GDPR"), Greek Law 4624/2019 and Greek Law 3471/2006. For cookies, please also see our Cookie Policy.

1. Who we are

The party responsible for processing your data (the "data controller") is:

Angelos Delivasilis (Άγγελος Δεληβασίλης), trading as "Fix Everything" (fixeverything.gr)
Address: 61 Troias Street, 152 35 Vrilissia, Attica, Greece
Tax ID (ΑΦΜ): 124673148 – Tax office (ΔΟΥ): KEFODE Attikis (ΚΕΦΟΔΕ Αττικής)
Phone: +30 6987795603
Email: flymanaway09@gmail.com

We have not appointed a Data Protection Officer (DPO), as one is not required for a business of our size and type. For any question about your data, email us at the address above.

2. What data we collect

Contact form: full name and email (required), phone, service, area, message and any photos you choose to upload (optional).
Phone, email, Viber or WhatsApp: your number or email address, the content of the conversation and any photos or videos you send us.
Carrying out and invoicing a job: the address of the property, the details needed for the receipt or invoice (e.g. your tax ID if you ask for an invoice) and the history of jobs and payments.
Technical data: IP address, browser and device type, the page requested, date and time. This is logged automatically by our hosting provider to run and secure the website.
Cookies and similar technologies, only if you allow them: how you use the website, which ad brought you to us and whether you tapped our phone number or sent the form. Details are in the Cookie Policy.

Please do not send us sensitive data (e.g. about your health), or photos showing people, documents or other details that are not needed for the job.

3. Why we use it

Purpose	Legal basis
Replying to your request, estimating the cost and scheduling a visit	Steps taken at your request before entering into a contract (Art. 6(1)(b) GDPR). For general questions, our legitimate interest in replying to you (Art. 6(1)(f) GDPR)
Carrying out the job and communicating about it	Performance of a contract (Art. 6(1)(b) GDPR)
Issuing receipts and invoices and keeping accounting records	Compliance with a legal obligation under Greek tax law (Art. 6(1)(c) GDPR)
Running and securing the website, protection against spam and abuse	Legitimate interest (Art. 6(1)(f) GDPR)
Establishing, exercising or defending legal claims	Legitimate interest (Art. 6(1)(f) GDPR)
Website visit statistics (Google Analytics)	Consent (Art. 6(1)(a) GDPR and Art. 4(5) of Greek Law 3471/2006)
Measuring the results of our ads and showing them on other websites and apps (Google Ads, Meta)	Consent (Art. 6(1)(a) GDPR and Art. 4(5) of Greek Law 3471/2006)
Publishing photos of completed jobs in "Work Samples", without details that identify you	Consent (Art. 6(1)(a) GDPR)

Our legitimate interest is to keep the website running securely, filter unwanted messages and be able to show what was agreed if a dispute arises. You can object to this processing (section 8).

We do not sell your data, and we do not send you marketing messages without your consent. We do not make decisions about you based solely on automated means (Art. 22 GDPR). Google and Meta may use data to tailor the ads you see, but only if you have given consent.

4. Do you have to give us your data?

Contacting us is optional. To reply to a request sent through the form, we need at least your name and email. Without them we cannot handle it. To issue a receipt or invoice, some details are required by tax law.

5. Who we share data with

Only as far as needed for the purposes above:

Netlify, Inc. (USA): hosts the website and stores contact form messages, with spam checks through the Akismet service. It processes data on our behalf.
Google (Google Ireland Ltd and affiliates): the email service where we receive your messages, Google Tag Manager and, only with your consent, Google Analytics and Google Ads. Depending on the service, Google processes data on our behalf or as an independent controller. See how Google uses information from sites that use its services.
Meta Platforms Ireland Ltd: only with your consent, through the Meta Pixel. For collecting and transmitting the data to Meta, we are joint controllers with Meta (Art. 26 GDPR). The essence of this arrangement is set out in Meta's Controller Addendum. Meta is responsible for any further processing, under its Privacy Policy.
Our digital marketing partner, who manages our ads and measurement tools on our behalf.
Viber and WhatsApp: if you choose to message us there, their providers' privacy policies also apply.
Partner technicians, only when they take part in your job and only with the details they need (e.g. address and phone).
Our accountant, for our tax obligations.
Public authorities and courts, when required by law.

6. Transfers outside the European Union

Some providers (Netlify, Google, Meta) also process data in the USA. These transfers rely on the European Commission's adequacy decision (EU) 2023/1795 on the EU-US Data Privacy Framework, for companies certified under it, or on the Commission's Standard Contractual Clauses (Art. 46 GDPR). You can ask for more information or a copy of these safeguards by email.

7. How long we keep it

Requests (form, email, messages) and any photos or videos you sent us: up to 12 months after the last contact, whether or not they led to a job.
Receipts, invoices and accounting records: for as long as tax law requires.
Hosting provider's technical logs: for a limited period, under its own policies.
Statistics in Google Analytics: up to 14 months. For the duration of each cookie, see the Cookie Policy.
Photos in "Work Samples": until you withdraw your consent.

After these periods, the data is deleted or anonymised.

8. Your rights

You have the right to:

find out whether we process your data and get a copy (access, Art. 15 GDPR);
have inaccurate or incomplete data corrected (rectification, Art. 16);
have your data deleted, unless we must keep it by law (erasure, Art. 17);
have processing restricted in certain cases (restriction, Art. 18);
receive the data you gave us in a portable format (portability, Art. 20);
object to processing based on our legitimate interest (objection, Art. 21);
withdraw your consent at any time, without affecting the lawfulness of processing before the withdrawal. For cookies, use the "Cookie settings" link at the bottom of every page.

To exercise your rights, email us at flymanaway09@gmail.com. We will reply free of charge within one month. For complex requests this can be extended by two months, and we will let you know. We may need to confirm your identity.

If you believe the processing breaks the law, you can lodge a complaint with the Hellenic Data Protection Authority, 1-3 Kifisias Ave., 115 23 Athens, Greece, tel. +30 210 6475600, www.dpa.gr.

9. Minors

This website is intended for adults. If you are under 15, consent for cookies must be given by your parent or guardian (Art. 21 of Greek Law 4624/2019).

10. Security

The website runs over an encrypted connection (HTTPS). Only people who need access to your data have it, and we use reputable providers with their own security measures. No transmission over the internet is completely secure, so please do not send us details we do not need.

11. Links to other websites

The website links to third-party services, such as our Google reviews and Google Business profile. When you open them, those services' privacy policies apply.

12. Changes

We may update this policy when the way we work or the law changes. The date at the top of the page shows the last update. We will also announce significant changes on the website.